Accessibility statement

This accessibility statement applies to


This website is run by Arun District Council and we want as many people as possible to be able to use it. That means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)


We also want the website text to be as simple as possible to understand.


Accessibility of this website


We know some parts of this website are not fully accessible:

  • some pages and document attachments may not be written in plain English
  • some parts of our website may not have sufficient colour contrast between the text and background colour
  • you cannot modify the line height or spacing of text
  • pre-recorded media does not have audio described alternatives
  • some documents such as PDF format may not be accessible


Feedback and contact information


If you need information on this website in a different format email and tell us:

  • the webpage (URL) and information required
  • your name and email address
  • the format you need the information in

We’ll aim to get back to you within 10 days.


Reporting accessibility problems with this website


We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:


Enforcement procedure


If you contact us with a complaint about accessibility and you’re not happy with our response please contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).


Technical information about the accessibility of this website


We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non-accessible content


Non-compliance with the accessibility regulations

  • some PDF documents are not structured to work with screen readers
  • some PDF documents are scanned and will not work on a screen reader
  • some third-party linked systems are partially compliant only
  • some functionally is difficult to use without a mouse or pointing device
  • some video content does not have captions



Disproportionate burden


We believe that fixing accessibility problems with some content would be disproportionate at this time as the website is currently under review and plans are yet to be finalised; this mostly relates to large complex documents and third-party systems.

This could be because they are too technically complex to change, have low usage but high costs to change, we may not own the source/copyright, or we are unable to influence third party supplier development plans.

In the future when replacing systems or commissioning new documents we will look for ones that do meet accessibility standards.


Content that is not within the scope of the accessibility regulations


Non-HTML documents published before September 2018 do not need to be accessible - unless users need them to use a service.


What we are doing to improve accessibility


  • we are committed to ensuring digital accessibility and we aim to continually improve the experience for everyone
  • we undertake independent auditing of the website and run inhouse accessibility checks
  • we are looking to rewrite large amounts of content so that it is clearer and simpler to understand - work to review the site content is ongoing and we hope to have reviewed every page by the end of 2021
  • we are looking to make our PDF and other documents accessibility compliant and are currently working on a plan to complete this work
  • we plan to add captions to all videos that we post on social media


Preparation of this accessibility statement

This statement was prepared on  21 July 2021.  It was last reviewed on 08 July 2021

This website was last tested on 21 July 2021. The test was carried out using the Wave Accessibility Evaluation Tool